FAQs
General FAQs
What types of specialists can I find on Just Checkup?
You can find a variety of specialists, including general physicians, dentists, pediatricians, gynecologists, dermatologists, orthopedists, cardiologists, and more.
Can I use Just Checkup for emergency services?
Just Checkup is not designed for emergencies. For urgent medical help, contact your local emergency services or visit the nearest hospital.
Do I need to renew my license?
Our platform is expanding to include healthcare providers in rural areas. Availability varies by region.
Can I book a health checkup package through Just Checkup?
Yes, you can browse and book preventive health checkup packages offered by partner hospitals and diagnostic centers.
For Patients
Can I book an appointment for someone else?
Yes, you can book an appointment on behalf of a family member or friend by providing their details during the booking process.
How do I know if my booking is confirmed?
You’ll receive a confirmation via email, SMS, or WhatsApp with all the appointment details.
Can I consult a doctor online?
Yes, we provide telemedicine services, allowing you to consult doctors via video or voice calls.
Are there any discounts for first-time users?
Yes, we often run promotional offers for first-time users. Check our website or app for the latest deals.
How do I provide feedback about my experience?
After your appointment, you’ll have the option to rate and review your experience on our platform.
Can I upload my medical reports to share with doctors?
Yes, you can securely upload medical reports during or after booking for your doctor to review.
For Doctors and Hospitals
Can I list multiple locations for my practice?
Yes, doctors and hospitals can add multiple practice locations to their profiles.
What features are available for doctors on Just Checkup?
Doctors can manage appointments, update availability, access patient records, and send reminders through our platform.
Can I update my profile details after registering?
Yes, you can edit your profile anytime, including your specialization, fees, and availability.
How do hospitals benefit from Just Checkup?
Hospitals can boost visibility, attract more patients, and streamline appointment management through our platform.
Is there a trial period for doctors or hospitals?
We may offer a trial period for new users. Please contact our support team for more information.
Payments and Billing
Can I get an invoice for my payment?
Yes, invoices are generated automatically and can be downloaded from your account.
Do you support insurance-based payments?
Currently, we don’t process insurance claims directly, but you can use the invoice for reimbursement with your insurer.
What happens if a doctor cancels my appointment?
If a doctor cancels, we’ll notify you immediately and help you reschedule or find another doctor.
Are there any hidden fees?
No, all charges are transparently displayed at the time of booking.
Can I pay in cash at the clinic?
Depending on the doctor’s preference, you may have the option to pay in cash during your visit.
Technical Support
What types of specialists can I find on Just Checkup?
You can find a variety of specialists, including general physicians, dentists, pediatricians, gynecologists, dermatologists, orthopedists, cardiologists, and more.
Can I use Just Checkup for emergency services?
Just Checkup is not designed for emergencies. For urgent medical help, contact your local emergency services or visit the nearest hospital.
What should I do if I encounter an error during booking?
Contact our support team via email, phone, or live chat for assistance.
Can I get reminders for my appointments?
Yes, we send reminders via email, SMS, and WhatsApp to ensure you don’t miss your consultation.
Privacy and Security
How does Just Checkup protect my data?
We use advanced encryption and secure servers to safeguard your personal and medical information.
Can I delete my account?
Yes, you can request account deletion from your settings or by contacting support.
Will Just Checkup send me promotional emails?
We only send promotional emails if you opt in. You can unsubscribe anytime.