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Payment & Refund Policy

Payment Policy

At Just Checkup, we strive to make the payment process simple, secure, and transparent for all our users. Below are the terms and conditions related to payments:

Accepted Payment Methods
  • Credit and Debit Cards (Visa, Mastercard, American Express, etc.)
  • Net Banking
  • Digital Wallets (e.g., PayPal, Google Pay, PhonePe, Apple Pay)
  • UPI (Unified Payments Interface)
  • Indian Wallets (e.g., Paytm, Freecharge, Mobikwik)
Payment Processing
  • All payments must be made in full at the time of booking an appointment.
  • Payments are processed securely through third-party payment gateways. We do not store any sensitive payment information.
Taxes and Fees
  • The total price displayed at checkout includes all applicable taxes and processing fees.
  • Any additional charges, such as consultation fees or lab fees, will be explicitly stated during the booking process.
Refund Policy

We aim to provide a seamless experience, but we understand that unforeseen circumstances may require refunds. Below are the guidelines:

Eligibility for Refunds
  • Cancellation by the User: Refunds are available if the cancellation is made at least 24 hours before the scheduled appointment. Cancellations made less than 24 hours before the appointment are not eligible for a refund.
  • Cancellation by Just Checkup or the Service Provider: If your appointment is canceled by Just Checkup or the healthcare provider, a full refund will be issued.
Refund Process
  • Refund requests must be initiated through the Just Checkup platform by contacting our customer support team.
  • Refunds will be processed within 7-10 business days from the date of approval.
Non-Refundable Situations
  • No-shows or failure to attend the scheduled appointment.
  • Services already rendered or partially completed.
  • Any fees for add-ons such as reports, prescriptions, or follow-up consultations.
Changes to Appointments
  • Users may reschedule an appointment up to 24 hours before the scheduled time without additional charges.
  • Rescheduling within 24 hours of the appointment time may incur additional fees, subject to the service provider’s discretion.
Contact Us

For any questions or concerns about payments and refunds, please contact us:

Email: support@justcheckup.com

We are committed to addressing your queries promptly and ensuring your satisfaction with our services.